From TechCrunch, we learn of a new company Latchel to assist property managers. “Relationships between landlords and their tenants don’t need to be fraught ones. Latchel, landlords, and property managers can access a 24/7 maintenance service that takes requests from tenants and deploys the right professional to fix the things that need fixing.”
“Latchel has a bunch of handypeople — all vetted and with at least two years of experience — in its network that it relies on for work inside buildings. In some cases, however, larger property management groups already have people they like to work with. At that point, Latchel simply takes over the relationship and coordinates between the handypeople and residents. In the event Latchel’s on-demand team of vetted handypeople cannot troubleshoot the issue, Latchel deploys one of the 3,000+ contractors on its platform.”
“In March 2018, Latchel was running its service on 2,000 units. Today, Latchel supports 27,500 units across 50 cities in the U.S. and has been adding about 4,000 to 5,000 new units a month. That averages out to about 250 units per customer, Lieber said. Looking into next month, Latchel wants to add an additional 6,000 units. The month after, it wants to add an additional 9,000.”
“The cost of Latchel depends on the service level and the number of units. If a landlord or property manager just wants basic services (tenant calls, coordination of emergency work) for after-hours coverage, Latchel charges a $25 account fee and then 80 cents per unit per month.”
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